Frequently Asked Questions
Everything you need to know about KOKOIST Japanese gel nail products.
What makes KOKOIST Japanese gel different from other brands?
KOKOIST products are high-quality, soak-off gels developed in Japan. They offer superior adhesion, high pigmentation, and a long-lasting shine without the use of harsh chemicals like acid primers.
How long does shipping take within the USA?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
Can I use KOKOIST gels with other lamp brands?
For the best results and a complete cure, we recommend using the KOKOIST Le Blanc or Infinity Light. While some other LED lamps may work, our products are specifically formulated to cure at the wavelengths provided by our professional lamps.
What is your return policy?
Due to the hygienic nature of beauty products, we do not accept returns on opened or used items. Unopened products in original packaging may be returned within 14 days of delivery for a refund, minus shipping costs.
Do you offer professional or wholesale discounts?
Yes, we offer a professional program for licensed nail technicians. Please visit our Professional Registration page to upload your credentials and gain access to pro-tier pricing.
Are KOKOIST products HEMA-free?
Many of our products are formulated to be HEMA-free or low-HEMA. Please refer to the specific ingredient list on each product page for detailed safety information.