Returns & Exchanges
KOKOIST USA is dedicated to providing high-quality professional nail products, and we want you to be completely satisfied with your purchase. If you are not happy with your order, items in original, unopened condition may be returned within 14 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused and unopened items in their original packaging to ensure they are not damaged during transit.
Ship the Items
Affix the provided return label or use a trackable shipping service to send the package back to our California distribution center.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing